Skechers Return Policy: A Customer's Guide (2024)

When shopping for footwear, nothing beats the convenience of choosing from a vast selection of styles from the comfort of your home. Skechers, a global leader in the shoe industry, understands this need and has made it their mission to provide not only quality shoes but also a hassle-free shopping experience. A crucial aspect of that experience is their return policy, which we'll explore to ensure you're entirely comfortable with your purchase.

Understanding Skechers' Return Policy

Skechers aims to ensure complete customer satisfaction, which is why they have designed a straightforward return policy. Here’s what you need to know to make the process smooth and stress-free.

Time Frame for Returns

You have 45 days from the date of purchase to decide if your new Skechers are the perfect fit for you. If for any reason you're not completely satisfied with your purchase, you're entitled to return your unworn items within this time frame for a refund or exchange.

Condition of the Items

To be eligible for a return, items must be in their original, unused condition, and accompanied by the original packaging. Skechers emphasizes that shoes should be tried on a carpeted surface to prevent any wear and tear that might make the return unacceptable.

Online Purchases

For items purchased online at, the process is quite simple. You can initiate your return by printing a prepaid return label directly from their website. Instructions for packaging and shipping will be provided, ensuring your return is as convenient as possible. The cost of the return shipping, which is deducted from your refund, is a small price to pay for convenience.

In-Store Purchases

In the event that you made your purchase at a Skechers retail store, you would need to return the item to a physical store location. Unfortunately, items bought at a Skechers retail outlet cannot be returned online. Remember to bring your receipt, or proof of purchase, and the original form of payment for a smooth return process.

Refunds and Exchanges

Once your return is received and inspected, a refund will be issued to the original form of payment. Please be patient as it might take several business days for your refund to be processed and posted to your account. If you prefer an exchange, make sure to specify the new item you wish to receive. This, of course, is subject to inventory availability.

Special Return Conditions

Skechers also offers a return policy for defective items. If your shoes develop a defect within a reasonable time frame, you are encouraged to contact Skechers customer service to discuss a possible replacement or refund.

Membership Rewards

Members of the Skechers Elite program can benefit from additional perks like free standard shipping and special return privileges. It’s a free program, so consider joining before you place your order to make the most of your shopping experience.

Going the Extra Mile

Skechers understands that returns can sometimes be a necessity. They've made sure that their policy is transparent, fair, and as convenient as their shoes are comfortable. With customer satisfaction as their goal, you can shop with confidence knowing that if your purchase isn’t just right, they've got you covered.

Visit the Skechers Website

For detailed information regarding the return policy and to browse the latest footwear, head over to You’ll find comprehensive guides on how to proceed with a return and all you need to enjoy the vast collection of comfortable and stylish footwear that Skechers has to offer.

Skechers Return Policy: A Customer's Guide (2024)


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